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Circle of Excellence awards network BizRate merchants who have provided excellent
performance as judged by their customers, and this during a period of one year. In 2009, over 1500 Merchants
Online in France have competed for this award. Winners have received regular feedback from their
customers during the year of the award and collected the highest scores. These notes are from comments
issued directly by customers. These comments are first collected at the time of sale, then after
receipt of products, focusing on 7 key criteria of satisfaction :
1. Overall satisfaction for purchase
2. Product selection
3. Easy to find products searched
4. Probability of a new purchase on this site
5. Product faithful to the expectations
6. Delivery on time
7. Service after sale
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